The Organization
Greater Victoria Housing Society is an award-winning registered charity and not for profit organization dedicated to providing high quality, secure and affordable rental housing for low to moderate income households. Known for excellent service, we contribute to healthy, thriving, and livable communities.
Purpose of the Position
Reporting to the Manager of Daily Operations, the Maintenance Representative creates a safe residential environment by maintaining in good working order, through repair or replacement, the physical assets of each building managed by the Society.
Job Description
Location: Victoria, British Columbia
Department: Daily Operations
Employment Type: Full-Time
Minimum Experience: Mid-level
Compensation: $32.17 per hour + Benefits (35 hour work week)
After hours call phone on rotation with other department staff.
Duties and Responsibilities
Building Maintenance
- Paint suites, common hallways, doors, frames, trim, lounges, guest rooms, exterior repainting of fences, garden sheds, concrete walls and parking lot lines.
- Replace electrical receptacles; ballasts; switches; fans; electrical fixtures; baseboard heaters/thermostats; breakers and smoke alarms.
- Plumbing fixtures and hardware; including toilets, sinks, tubs, and basins, caulking, water lines under two inches in diameter and all sanitary and storm piping.
- Repair wall board; sliding door and window rollers; weather stripping; trim repair and adjust door closers; window and door locks and hand and balcony rails.
- Clean and repair roof and gutters; flashing; emergency patching any other associated maintenance.
- Repair fencing; and carry out routine maintenance on equipment; parking lot maintenance and cement repairs.
Administration
- Purchase materials and supplies needed for repairs by using established accounts.
- Complete records to account for materials and labour used on projects.
- Complete Work Orders per the Society’s policy.
- With Caretaker staff or designate, performing annual suite inspections to identify items requiring repair or replacement, and suites not maintained to health or safety standards.
- May be required to provide holiday and sick coverage for Building Caretakers, performing duties as noted in the Building Caretaker Position Description.
- Respond to emergencies as required.
- Trains and orientates new caretakers on caretaking practice as requested.
Core Competencies
- Flexibility
- Collaboration
- Effective Communication
- Commitment
- Empathy
- Attention to Detail
- Reliability
- Resiliency
Knowledge, Skills and Abilities
- Knowledge of both regular maintenance and emergency operations for electrical systems, elevators, boilers, fire panels, mechanical systems, emergency back-up generators, sprinklers, and timer systems.
- Skills in painting, plumbing, carpentry, electrical, irrigation, roofing, concrete and basic metal work.
- Ability to independently lift and move up to fifty-five (55) pounds frequently, to relocate equipment, furniture and appliances as needed to perform maintenance.
- Establish and maintain good working relationships with building caretakers, office staff and tenants. Respond to issues with diplomacy and tact.
- Prioritize and manage various issues at a time while maintaining safety and efficiency.
- Ability to stand for long periods of time.
- Keep accurate records and complete standardized forms.
- Communicate with tenants, staff, suppliers, and contractors in a clear, concise manner in writing and verbally, with a focus on customer service.
- Ability to identify and mitigate potential safety issues on the job.
Education and Experience
- High school graduation certificate or equivalent level of skills and abilities
- Diplomas or certificates in building systems/technology preferable.
- Experience in construction or building maintenance preferably in multi-residential housing units.
- Experience in one or more of the following skills: painting, plumbing, carpentry, electrical, irrigation, roofing, concrete and basic metal work.
- Experience working with clients, customers, or the public.
- Experience using the internet, email, and mobile communication devices.
Working Conditions
- Union Membership: CUPE Local 1978.
- Hours of Work as provided in the Collective Agreement.
- On-Call rotation for afterhours emergency as per Collective Agreement
- Provide own vehicle and tools (see Appendix A); vehicle mileage allowance and tool allowance provided.
- Successful completion of a Criminal Record Check.
- Outdoor work environment – Field Dress Code
APPENDIX “A”: Minimum Tool List Requirement for Maintenance Assistant
- Adjustable wrenches 6” – 10”
- Claw Hammer 16 oz
- Hack Saw and Blades
- Screw driver #0 Robertson
- Screw driver #1 Robertson
- Screw driver #2 Robertson
- Screw driver #3 Robertson
- Screw driver # 2 stubby Robertson
- Screw driver Philips
- Screw driver slotted 12 “long 3/8
- Screw driver slotted 4” long 1/8
- Screw driver slotted 4” long 1/2
- Screw driver slotted 8” long 1/2
- Screw driver Stubby slotted
- Set Scrapers and putty knives up to 4”
- Set Hex Keys short
- Combination Steel Square
- Pliers Linesman 6” with side cutter
- Pliers diagonal cutting 7”
- Pliers 6”
- Pliers Channel Lock (water pump) 10” or longer
- Set Wrenches Open end/Box end ¼”- 1-1/8”
- Hammer
- Measuring Tape 12’
- Wood Plane 6”-9”
- Tube Cutter 1”
- Wood Chisel ½”
- Wood Chisel 1”
- Pipe Wrench 10”
- Hand Saw Fine Cut
- Drill Electric 3/8
- Drill Battery Powered 3/8
- Set Twist Drill Bits up to ½ “
- Drywall Tools, Putty Knives up to 12”, Mud Holders
- Tool box
Note: These tools are to be provided by the incumbent in the Maintenance Representative position upon commencing in the role. It is expected that tools used in performing work will be maintained in proper working condition over the course of employment.
How To Apply
Please review the full job description before applying and be sure to tell us how you meet our requirements. Please follow this link to apply: Here
The Organization
Greater Victoria Housing Society is an award-winning registered charity and not for profit organization dedicated to providing high quality, secure and affordable rental housing for low to moderate income households. Known for excellent service, we contribute to healthy, thriving, and livable communities.
Purpose of the Position
Reporting to the Manager of Daily Operations, the Lead Building Services Representative is a senior field staff position helps insure a well-kept and safe residential environment and responsible to ensure the physical assets of GVHS are cleaned and maintained in good working order. This position ensures that GVHS remains a desirable, inclusive and equitable employer, leads employee engagement and supports the GVHS strategic goal of providing Great Places to live and organizational excellence.
Job Description
Location: Victoria, British Columbia
Department: Daily Operations
Employment Type: Full-Time Term (6 Months)
Minimum Experience: Medium
Compensation: $30.61 per hour + Benefits (35 hour work week)
Greater Victoria Housing Society is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our tenants. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
Duties and Responsibilities
Staff
- Supports the performance of Building Services Representatives.
- Monitors and is responsible for performance reviews and management.
- Holds regular team meetings with field staff.
- Sets a high standard of customer service including providing mentorship, guidance, and training to employees to ensure a high level of employee knowledge, competency, support, and engagement.
- Promotes teamwork and a healthy and safe work environment.
- Orients new employees and ensures staff comply with GVHS and WorkSafeBC policies and procedures.
- Leads in team building events.
- Ensures all practices and procedures are aligned with our strategic priorities to create inclusive, diverse and equitable workplaces. Enforces implementation of same.
- Practices inclusive leadership.
- Participates as member of the Occupational Health and Safety committee.
- Assists in department planning and development of processes and procedures.
- Provides constructive feedback with an eye to continuous improvement.
Buildings
- Attends and ensures the moveout inspections are completed in compliance with the RTA (Residential Tenancy Act) and GVHS policies and procedures.
- May provide emergency Building Services Representative coverage (see BSR job description for complete details).
- Assists in department planning and development of processes and procedures.
- Confirm building inventories are up to date and complete.
- Confirm registry for key allocation, house rules, laundry schedules, parking space allocations, garden plot allocations, storage lockers, building fire safety plans and any other allocations are being maintained
- Ensures all buildings are maintained to GVHS standards
- May assist with monthly testing of the fire alarm, emergency lighting equipment, and emergency generators.
- Inform the office staff of any deficiencies reported by tenants or discovered during inspections.
- Ensure that operation/condition of exhaust fans, doors, pumps, boilers, fire sprinkler system, heating and ventilating systems, is monitored daily.
- Ensure that building closed circuit television system is functional daily.
- Ensure that all buildings are Workplace Hazardous Materials Information System (W.H.M.I.S.) compliant and have up-to-date Material Safety Data Sheets (M.S.D.S.) on all cleaning and hazardous materials.
- With Maintenance staff or designate, may perform annual suite inspections to identify items requiring repair or replacement, and suites not maintained to health or safety standards.
- Respond promptly to emergency calls and tenant generated Incident Reports, taking appropriate action and answering/responding or notifying appropriate authorities of emergencies.
- Establish an awareness of the well-being of the Society`s tenants and report concerns to supervisor and Tenant Relations Representative.
- May assist with seasonal tasks (snow removal, drain clearing, detritus removal)
- Other duties as assigned.
Core Competencies
- Integrity
- Empathy
- Inclusivity
- Curiosity
- Collaboration
- Resilience
- Forward-Thinking
Knowledge, Skills and Abilities
- Ability to assess a situation and use demonstrated critical thinking skills to solve complex issues.
- Demonstrated excellent interpersonal skills.
- Excellent Communication skills: clear and concise manner both in writing and verbally, with a focus on customer service and inclusion.
- Demonstrated ability to develop, coach, guide staff and build equitable and diverse collaborative teams.
- Demonstrated ability to establish and maintain positive working relationships with others both internally and externally.
- Proven record of reliability, flexibility and creativity.
- Ability to break down complex processes into measurable tasks.
- Ability to keep accurate records and complete standardized forms.
- The ability to prioritize and manage various issues at a time while maintaining safety, efficiency and accountability.
- Ability to identify and mitigate potential safety issues on the job.
- Ability to use standardized software packages, including word processing, spreadsheets, presentations, and industry related software.
- The proven ability to set priorities and handle several different tasks simultaneously while maintaining safety and efficiency.
- Knowledge of electrical, elevator, boiler, fire panel, mechanical systems, emergency back-up generator, irrigation sprinkler and timer systems preferred.
- Physical ability to independently lift to fifty (50) pounds required.
- Experience developing, coaching, and guiding staff members to build equitable and diverse collaborative teams
- Proven ability to establish and maintain positive working relationships with others both internally and externally.
- Proven record of flexibility and creativity.
- Proven ability to mentor, motivate, inspire, influence and lead others.
- Excellent interpersonal skills
- The ability to respond to issues with diplomacy and tact while communicating in a clear and concise manner.
- Knowledge of the Residential Tenancy Act and privacy and protection legislation preferred.
- Ability to de-escalate situations to communicate respectfully and problem-solve.
- Ability and willingness to take advantage of extra training.
- Ability to work while stand for long periods of time.
Education and Experience
- Experience managing, coaching, developing staff and leading diverse teams.
- Experience working with clients, customers, and the public.
- Experience orienting new staff and developing procedures to successfully onboard new staff.
- Experience training staff and developing and maintaining training schedules and manuals.
- Experience documenting and managing performance.
- Experience leading fierce/difficult conversations with tact and diplomacy.
- Experience building trust and empowering staff.
- Experience managing tenant issues and/or customer service.
- Experience keeping records and completing standardized forms.
- Experience using technology, including maintenance software, the internet, email, and mobile communication devices.
- Experience conducting minor and routine maintenance using basic hand tools and cleaning equipment preferably in multi-unit residential buildings.
- Ability to work while stand for long periods of time.
Working Conditions
- Work is carried out in all buildings owned by the Greater Victoria Housing Society.
- Experience leading diverse teams
- Physically demanding work environment; 60% physical work, 40% administrative work.
- Occasional lifting and moving of equipment, furniture, and appliances.
- Potential exposure to needle and drug paraphernalia, natural death of residents and potential health hazards (personal protective equipment available).
- Interact with tenants demanding resolution to maintenance problems or problems with other tenants.
- Union membership: CUPE Local 1978
- Provision of own vehicle required
- Hours of Work as provided in the Collective Agreement
- Proof of full vaccination against Covid-19
- Field Dress Code
How To Apply
Please review the full job description before applying and be sure to tell us how you meet our requirements. The link to apply can be found: here
