The Organization
Greater Victoria Housing Society is an award-winning registered charity and not for profit organization dedicated to providing high quality, secure and affordable rental housing for low to moderate income households. Known for excellent service, we contribute to healthy, thriving, and livable communities.
Purpose of the Position
Reporting to the Manager of Housing, the Rental Agent is a primary customer service agent for the Society. The Rental Agent maximizes the occupancy rate of suites by actively recruiting, screening, and approving new tenants for the properties.
Job Description
Location: Victoria, British Columbia
Department: Housing
Employment Type: Temporary (6 Month Term)
Minimum Experience: Mid-level
Compensation: $33.29 per hour (2026 rate)
Hours: 35 hour work week
Leave and Benefits:
Benefits (after 1 month): Health and Dental, Long Term Disability, Accidental Death and Dismemberment, Life Insurance
Yearly Sick Allotment: 105 hours
Yearly Vacation Allotment: 105 hours (+7 hours additional allotment each year worked after first full year)
Note: All leave types prorated for partial years worked and part-time positions, some leave not fully accessible during probation period.
Duties and Responsibilities
- Create and maintain contact lists for new builds.
- Act as main point of contact for prospective tenants.
- Track and report unit availability.
- Use appropriate methods to advertise and fill vacancies in properties as directed.
- Ensure prospective tenants will be compatible with the existing population and environment of the communities by conducting reference and background checks.
- Assist tenants with the completion of applications.
- Select tenants, execute tenancy agreements and orient new tenants to the Society’s policies and procedures.
- Manage and update the rental database and inform Operations staff of accommodation changes as required.
- Maintain complete, accurate files and supporting documents for each tenancy.
- Implement “Tenant Welcome” initiatives and other programs as directed by the Manager of Housing
- Schedule and track tenant move-ins as directed.
- Other related duties as needed.
Core Competencies
- Integrity
- Empathy
- Inclusivity
- Curiosity
- Collaboration
- Resilience
- Forward-Thinking
Knowledge, Skills and Abilities
- General practical knowledge of office administration procedures and processes, including skills using computer programs such as Outlook, Word and Excel.
- Excellent attention to detail in collecting and reporting data.
- Ability to manage tasks, time and priorities to handle a number of different issues in a responsive and timely manner.
- Good interpersonal and communication skills, including being empathetic to clients and working through situations with others who are under stress, either in person or on the phone, maintaining respect and confidentiality at all times.
- Demonstrated ability to be resourceful, to be able to learn and apply details of multiple housing program policies, Tenancy Agreements, and other guidelines.
- Ability to co-operate with other agencies supporting our applicants and tenants.
Education and Experience
- High school graduation certificate or equivalent level of skills and abilities
- Minimum of five years of clerical/administrative experience including two years in a property management office preferred.
- Minimum of two years of direct customer/client service experience preferred.
Working Conditions
- Union Membership: CUPE Local 1978
- Hours of Work as provided in the Collective Agreement.
- Submit to Criminal Record check.
- Required to use own vehicle and maintain a valid Class 5 BC driver’s license
- Office environment – Business Casual Dress Code
- This position will require working on evenings and weekends depending on operational needs.
How To Apply
Please review the full job description before applying and be sure to tell us how you meet our requirements. The link to apply can be found: here
The Organization
Greater Victoria Housing Society is an award-winning registered charity and not for profit organization dedicated to providing high quality, secure and affordable rental housing for low to moderate income households. Known for excellent service, we contribute to healthy, thriving, and livable communities.
Purpose of the Position
Reporting to the Manager of Housing, the Administrative Assistant – Housing is clerical support and acts as a primary customer service agent for the Society. The Administrative Assistant – Housing will support the Manager of Housing and the Housing Department with clerical and general administrative duties in support of our vision of a world where everyone has a place to call home. This is a full-time position.
Job Description
Location: Victoria, British Columbia
Department: Housing
Employment Type: Temporary (6 Month Term)
Minimum Experience: Entry-level
Compensation: $28.43 per hour (2026 rate)
Hours: 35 hour work week
Leave and Benefits:
Benefits (after 1 month): Health and Dental, Long Term Disability, Accidental Death and Dismemberment, Life Insurance
Yearly Sick Allotment: 105 hours
Yearly Vacation Allotment: 105 hours (+7 hours additional allotment each year worked after first full year)
Note: All leave types prorated for partial years worked and part-time positions, some leave not fully accessible during probation period.
Duties and Responsibilities
- Create and maintain tenant applicant contact list.
- Serve as the primary point of contact for general Housing Department email and telephone inquiries, responding to requests and routing communications appropriately.
- Assist with sending out application forms, corresponding with applicants.
- Manage BC Hydro account transfers to GVHS as required and oversee BC Hydro inquiries and related communications.
- Support the Housing Department in maintaining complete, accurate files and supporting documents for each tenancy. Including scanning and digital filing.
- Provide administrative support for advertising and marketing activities, newsletter creation and distribution, and invoice tracking and record management.
- Assist the Housing Coordinators with sign-ups of new tenants by inputting information into databases.
- Tracks and follows up with tenants regarding tenant insurance and security deposits per GVHS requirements.
- Performs general administrative and clerical duties for the Manager of Housing and the Housing Department.
- Provides support to the Housing team with annual rent reviews.
- Provides support to the Housing Team with Annual Rent Increases.
- Other related duties as needed.
Core Competencies
- Integrity
- Empathy
- Inclusivity
- Curiosity
- Collaboration
- Resilience
- Forward-Thinking
Knowledge, Skills and Abilities
- General practical knowledge of office administration procedures and processes, including skills using office computer programs such as Outlook, Word and Excel.
- Excellent attention to detail in collecting and reporting and entering data.
- Ability to manage tasks, time and priorities to handle a number of different issues in a responsive and timely manner.
- Excellent interpersonal skills, including being empathetic to clients and working through situations with others who are under stress, either in person or on the phone, maintaining respect, professionalism and confidentiality at all times.
- Effective communications skills both verbally and in writing
- Demonstrated ability to be resourceful, to be able to learn and apply details of multiple housing program policies, Tenancy Agreements, and other guidelines.
- Ability to co-operate across GVHS departments supporting the onboarding of new tenants.
- Ability to co-operate with other agencies supporting our applicants and tenants.
- Ability to work collaboratively with co-workers
Education and Experience
- High school graduation certificate or equivalent level of skills and abilities
- Prefer a minimum of 2 years clerical/administrative experience in an office setting.
- Experience in multi-residential property management an asset.
- Customer service experience an asset
Working Conditions
- Union Membership: CUPE Local 1978
- Hours of Work as provided in the Collective Agreement.
- Submit to Criminal Record check.
- Office environment – Business Casual Dress Code
How To Apply
Please review the full job description before applying and be sure to tell us how you meet our requirements. The link to apply can be found: here
The Organization
Greater Victoria Housing Society is an award-winning registered charity and not for profit organization dedicated to providing high quality, secure and affordable rental housing for low to moderate income households. Known for excellent service, we contribute to healthy, thriving, and livable communities.
Purpose of the Position
Reporting to a Property Management Supervisor, the Building Services Representative creates a well-kept and safe residential environment by cleaning and maintaining in good working order the physical assets of each building managed by the Society.
Greater Victoria Housing Society is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our tenants. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
Job Description
Location: Victoria, British Columbia
Department: Daily Operations
Employment Type: Full-Time
Minimum Experience: Entry-level
Compensation: $28.43 per hour (2026 rate)
Hours: 35 hour work week
Leave and Benefits:
Benefits (after 1 month): Health and Dental, Long Term Disability, Accidental Death and Dismemberment, Life Insurance
Yearly Sick Allotment: 105 hours
Yearly Vacation Allotment: 105 hours (+7 hours additional allotment each year worked after first full year)
Note: All leave types prorated for partial years worked and part-time positions, some leave not fully accessible during probation period.
Duties and Responsibilities
- Maintain the order and appearance of common and public areas to acceptable standards set by Society policies and checklists.
- Advise the office of required repairs for Maintenance staff by completion of a Work Order.
- Follow the Suite Turnover Policy from tenant notice to vacate through to new tenant move in.
- Walk through the entire building at the beginning of the shift and prior to the end of the shift to detect and report any questionable activity that contravenes the Tenancy Agreement, House Rules, Security, and fire safety items.
- Perform prompt minor repairs and preventative maintenance including, but not limited to; changing tap washers/inserts, light bulbs (exterior and interior), stove elements, adjusting window closers, adjusting door closers, toilet handles, flappers, and fill valves.
- Perform outside work including, but not limited to; sweeping and blowing leaves from sidewalks and driveways, removal of papers, garbage and other non-garden debris, salting of sidewalks and driveways, snow removal, ensuring safe entry/exit.
- Maintain the on-site office; keep a daily journal of work performed, stocking proper supplies and forms.
- Inspect/clean security camera equipment daily and review footage in response to incidents.
- Maintain inventories and order necessary supplies as directed.
- Maintain the building tools and keep in good working order.
- Maintain registry for key allocation, house rules, laundry schedules, parking space allocations, garden plot allocations, storage lockers, building fire safety plans and any other allocations that may be required.
- Schedule usage of common areas and guest suite (where applicable); inspect and clean these areas as required.
- Assist with laundry room equipment maintenance by ensuring that the room is kept clean, and that needed repairs are reported to head office.
- Perform and record monthly testing and maintenance of the fire alarm, emergency lighting equipment, and emergency generators.
- Inform the office staff of any warranty deficiencies reported by tenants or discovered during inspections.
- Monitor condition of exhaust fans, doors, pumps, boilers, fire sprinkler system, heating and ventilating systems, daily.
- Ensure that the building is Workplace Hazardous Materials Information System (W.H.M.I.S.) compliant and keep up-to-date Material Safety Data Sheets (M.S.D.S.) on all cleaning and hazardous materials as directed.
- With Maintenance staff or designate, perform annual suite inspections to identify items requiring repair or replacement, and suites not maintained to health or safety standards.
- Respond promptly to emergency calls and tenant generated Incident Reports, taking appropriate action and answering/responding or notifying appropriate authorities of emergencies.
- Establish an awareness of the well-being of the Society`s tenants.
- Promote recycling and compost programs and follow procedures for appropriate pick-up of garbage and junk removal.
- Other duties as assigned.
Core Competencies
- Integrity
- Empathy
- Inclusivity
- Curiosity
- Collaboration
- Resilience
- Forward-Thinking
Knowledge, Skills and Abilities
- The ability to establish and maintain good working relationships with maintenance staff, office staff, contractors and tenants.
- The ability to respond to issues with diplomacy and tact while communicating in a clear and concise manner.
- Ability to de-escalate situations to communicate respectfully and problem-solve with tenants
- Knowledge of the Residential Tenancy Act and privacy and protection legislation.
- The ability to set priorities and handle a number of different issues at one time while maintaining safety and efficiency.
- The ability to keep accurate records and complete standardized forms in writing and on a computer.
- Knowledge of electrical, elevator, boiler, fire panel, mechanical systems, emergency back-up generator, irrigation sprinkler and timer systems.
- Physical ability to independently lift up to fifty (50) pounds required.
Education and Experience
- Experience cleaning multi-unit residential buildings.
- Experience dealing with tenant issues and/or customer service.
- Experience keeping records and completing standardized forms.
- Experience conducting minor and routine maintenance using basic hand tools and cleaning equipment preferably in multi-unit residential buildings.
Working Conditions
- Work is carried out in all buildings owned by Greater Victoria Housing Society.
- Physically demanding work environment; 80% physical work, 20% administrative work.
- Frequent lifting and moving of equipment, furniture, and appliances.
- Exposure to needle and drug paraphernalia, natural death of residents and potential health hazards (personal protective equipment available).
- Interact with tenants demanding resolution to maintenance problems or problems with other tenants.
- Union membership: CUPE Local 1978
- Provision of own vehicle required
- Hours of Work as provided in the Collective Agreement
- Field Dress Code
How To Apply
Please review the full job description before applying and be sure to tell us how you meet our requirements. The link to apply can be found: here
